Shipping & Delivery
- Street addresses, P.O. Boxes, and Military APO/FPO addresses.
- All 50 states, including the District of Columbia (excluding all U.S. Territories)
- Select countries outside the U.S.
Please Note: The following items are not eligible for international shipping:
- Gift cards and e-gift cards
- Promo and coupon codes
- Gifting options (box, receipt, and message)
- Personalized items
Shipping Options
Get your squash gear on your court quickly and conveniently with Squash Design! Choose the custom method that fits your needs and budget:
| Order Value | Standard Ground (Free over $100!) | Two-Day (FEDEX 2nd Day Air) | Next Day (FedEx Overnight) |
|---|---|---|---|
| $0 – $50 | $8.50 | $18.50 | $26.50 |
| $50.01 – $100 | $10.00 | $20.00 | $28.00 |
| Over $100 | FREE! | $24.00 | $32.00 |
Get Your Gear Fast: Squash Design’s Speedy Shipping
Most orders placed by noon EST Monday-Friday ship within 24 hours! We prioritize swift and efficient order processing so you can get back on the court quickly. Rest assured, even when weekends or holidays intervene, we’ll do our best to ensure your order arrives promptly.
Please note: During high-volume periods like sales, promotions, or holidays, slight delays may occur. Weekend orders ship the following business day.
Need it even faster?
Choose our expedited service for orders placed before noon EST – perfect for last-minute tournament needs.
Here’s why you’ll love our shipping:
- Lightning-fast: Most orders ship within 24 hours (Monday-Friday, before noon EST).
- Expedited option: Need it quicker? Choose our speedy upgrade.
- Reliable delivery: We strive for smooth deliveries even during peak seasons.
- Dedicated service: We’re committed to getting your gear to you fast, no matter the day.
We process and ship orders using Standard Ground unless you choose an expedited service. Most U.S. locations receive their packages within 2-7 business days. However, many customers have happily reported even quicker deliveries. For international orders, delivery times vary based on our courier’s schedule and customs processing.
Stay in the Loop: Track Your Squash Design Order Effortlessly!
Keeping tabs on your new Squash Design gear is simple and convenient. Here’s how:
Track Through Email:
Once your order ships, you’ll receive an email containing a unique tracking number and a direct link. Follow this link to view your package’s progress on the carrier’s website.
Ensure Timely Updates:
To guarantee you receive all shipment notifications, including your tracking information, please add Squash Design to your approved sender list. This prevents emails from accidentally landing in your spam folder. (Example: In your email client, navigate to Settings > Filters and Blocked Addresses > Add a new filter.)
Online Tracking Option:
Alternatively, track your order directly on our website. Simply log in to your account, navigate to “My Orders,” and select the order you wish to track. Available tracking information will be displayed for your reference.
Dedicated Support:
Our knowledgeable customer service team is always happy to assist with any tracking inquiries or concerns you may have. Don’t hesitate to contact us.
We know waiting for your Squash gear can be exciting, and unexpected delays can be frustrating. While we do our best to get everything there quickly and smoothly, sometimes things like weather, carrier issues, or logistical hiccups can cause bumps in the road. Don’t worry, though! If your order is delayed, we’ll shoot you an email with an updated delivery date as soon as we know. You can also keep an eye on your tracking information for the latest updates. If you need a hand or your order seems stuck beyond the revised date, please contact us. We’re here to help!
At Squash Design, your happiness is our top priority. If you receive a damaged item or something goes missing during shipping, please don’t hesitate to contact our customer service team within 48 hours of the scheduled delivery date. If your item is damaged, sending us some photos would be helpful in our investigation. We understand how disappointing it can be, so rest assured that we’ll offer a replacement or full refund for any lost or damaged items. After all, we want you to have the best possible experience shopping with us!
Sometimes schedules are tight, and getting your gear when you need it most is key. For certain products and locations, Squash Design offers the option to choose a delivery date or even a time slot that fits your busy life. This service might have an extra charge, but it’s definitely worth it for some peace of mind! Just select the option during checkout and pick your preferred date and time. We’ll do our best to accommodate your request based on our delivery capabilities and carrier availability.
We understand that sometimes you might need to adjust your order after placing it. Unfortunately, once your order is submitted, we’re unable to make changes due to our efficient processing system. However, we value your satisfaction and are here to help! Please contact us, and our friendly customer service team will do their best to assist you. They may be able to offer alternative solutions or guide you through cancelling and re-ordering if necessary.
Of course! You can easily enter and save multiple shipping addresses when you set up your account. This feature lets you quickly choose different addresses for future shipments.