Order Placement Placing Your Order: Online: Browse our website, add desired items to your cart, and proceed to secure checkout. It's fast and convenient! Phone: Call us at 203-209-7240 to speak with a friendly representative who can assist you with placing your order and answer any questions you may have. Payment Options: We accept various payment methods for your convenience: Major credit and debit cards (VISA, Mastercard) Secure online payment options like PayPal and Venmo Cancellation Policy: Standard Orders: You can cancel your standard order free of charge if it has not yet been shipped. Contact us at 203-209-7240 or through our website within 12 hours of placing your order. Once your order ships, it is eligible for return, but shipping charges will apply. Please refer to our Return Policy for detailed information. Custom Orders: Due to their personalized nature, custom orders cannot be canceled once the order and deposit are confirmed. If you have any further questions or require assistance placing your order, please don't hesitate to contact us!

Shipping Where We Ship: SquashDesign delivers to the United States, Canada, and select international destinations. Please note that we can only ship to complete street addresses accessible by our express carrier. Order Processing: Orders are typically processed and shipped within 48 hours, excluding weekends and holidays. For same-day weekday shipping, place your order before noon ET and choose an expedited service. Delivery Timeframes: Standard Ground: Within 2-7 business days to most US locations (default option). Expedited Shipping: Available at checkout for faster delivery times. International Shipping: Varies by country and shipping option, but typically reaches within ten days after shipment. Shipping Costs: Costs are calculated based on the total merchandise value of your order and your chosen shipping method. International Customs & Duties: Please note that customers are responsible for all customs, duties, and local delivery charges if applicable. Tracking Your Order: For complete shipping details, including international timeframes and rates, as well as tracking information, please visit our dedicated Shipping & Delivery page: Link to Shipping Page.

Quickly Check the Status of Your Order! Follow these simple steps: Sign in: Visit our website and log in to your account using your email address and password. Access Order History: Once signed in, navigate to the "My Account" section and find the "Order History" page. Track Specific Order: Select the order you want to track. You'll be able to see its current status and details. FedEx Tracking: Once your order ships, you'll receive an email containing a FedEx tracking number. Use this number on the FedEx website to track your package's location and estimated delivery date. Don't hesitate to contact our friendly customer service team for any questions or assistance. We're happy to help!

Satisfaction Guaranteed: Hassle-Free Returns At Squash Design, we're dedicated to delivering high-quality products that meet your expectations. If, for any reason, you're not completely satisfied with your purchase, we offer a straightforward return process to resolve the issue promptly. Our Return Policy Contact Us: Initiate your return by contacting our customer service at 1-800-862-4314. Our team is ready to assist you and provide any necessary information. Return Instructions: Follow the detailed return instructions provided by our customer service team. Pack your item(s) securely in the original packaging to ensure they arrive in good condition. Refund Process: Upon receiving your returned item(s) and verifying they meet our return criteria, we will process your refund promptly. The refund will be issued to the original payment method used during the purchase. Please note that the time frame for the refund to appear in your account may vary depending on your bank or payment provider. Custom Order Policy Please understand that custom orders are tailored specifically to your specifications and, as such, cannot be refunded under normal circumstances. However, we acknowledge exceptions in cases such as Service Failure: If we fail to meet the agreed-upon deadlines, produce a misprint in the design, or any negligence on our part significantly affects the quality of your order. Mutual Agreement: We are open to finding a mutually agreeable solution in the rare event that unforeseen circumstances affect your order. Visit our "What to Expect from a Custom Order" page for detailed insights into the process, timelines, and our comprehensive refund policy. For more detailed information on our return policy, including specific exclusions and limitations, please visit our Returns Policy page.

FAQ

Have questions about SquashDesign? Find immediate answers in our comprehensive FAQ section. Explore categories like products, services, and ordering seamlessly. Don't hesitate to contact us for personalized support.

Customization

Customization with Squash Design: Your Vision, Realized

Do you create custom designs and logos?

Absolutely! Our design team collaborates with you to create unique apparel, whether you have specific artwork or require a fresh vision.

What printing techniques do you offer?

Choose from:

Embroidery: Classic, stitched look perfect for logos, text, and simpler designs.
Screen Printing: Bold colors and intricate details ideal for complex designs.
Sublimation Printing: Seamless, breathable designs for full-color and gradients.

Can I alter existing designs?

Yes! Modify our designs with different colors, logos, and text for a personalized touch.

Can I create completely custom apparel?

Yes! Share your concept and specifications; we'll produce apparel from scratch, even offering custom sizing.

What sets you apart in customization?

Unlike many, we own and operate our manufacturing unit, ensuring high standards and ethical practices. This translates to exceptional craftsmanship, personalized service, and unmatched control over customization.

How do I share my vision?

Contact us through our website, email, or phone. Please tell us your ideas, colors, designs, and inspirations – we'll bring your vision to life.

What's the cost?

Pricing depends on design complexity, number of garments, and printing technique. Get a free quote based on your specific needs.

Do you offer bulk order discounts?

Yes! Contact us for details on our competitive bulk order pricing. Choose Squash Design for unique, high-quality custom apparel that reflects your team's spirit. Let's create something extraordinary together!

Apparel Size

Size Charts

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Order Placement

Placing Your Order:

Online: Browse our website, add desired items to your cart, and proceed to secure checkout. It's fast and convenient!
Phone: Call us at 203-209-7240 to speak with a friendly representative who can assist you with placing your order and answer any questions you may have.

Payment Options:

We accept various payment methods for your convenience:

Major credit and debit cards (VISA, Mastercard)
Secure online payment options like PayPal and Venmo

Cancellation Policy:

Standard Orders:
- You can cancel your standard order free of charge if it has not yet been shipped. Contact us at 203-209-7240 or through our website within 12 hours of placing your order.
- Once your order ships, it is eligible for return, but shipping charges will apply. Please refer to our Return Policy for detailed information.
Custom Orders: Due to their personalized nature, custom orders cannot be canceled once the order and deposit are confirmed.

If you have any further questions or require assistance placing your order, please don't hesitate to contact us!

Shipping

Where We Ship:

SquashDesign delivers to the United States, Canada, and select international destinations. Please note that we can only ship to complete street addresses accessible by our express carrier.

Order Processing:

Orders are typically processed and shipped within 48 hours, excluding weekends and holidays. For same-day weekday shipping, place your order before noon ET and choose an expedited service.

Delivery Timeframes:

Standard Ground: Within 2-7 business days to most US locations (default option).
Expedited Shipping: Available at checkout for faster delivery times.
International Shipping: Varies by country and shipping option, but typically reaches within ten days after shipment.

Shipping Costs:

Costs are calculated based on the total merchandise value of your order and your chosen shipping method.

International Customs & Duties:

Please note that customers are responsible for all customs, duties, and local delivery charges if applicable.

Tracking Your Order:

For complete shipping details, including international timeframes and rates, as well as tracking information, please visit our dedicated Shipping & Delivery page: Link to Shipping Page.

Order Tracking

Quickly Check the Status of Your Order!

Follow these simple steps:

Sign in: Visit our website and log in to your account using your email address and password.
Access Order History: Once signed in, navigate to the "My Account" section and find the "Order History" page.
Track Specific Order: Select the order you want to track. You'll be able to see its current status and details.
FedEx Tracking: Once your order ships, you'll receive an email containing a FedEx tracking number. Use this number on the FedEx website to track your package's location and estimated delivery date.

Don't hesitate to contact our friendly customer service team for any questions or assistance. We're happy to help!

Return & Exchange

Satisfaction Guaranteed: Hassle-Free Returns

At Squash Design, we're dedicated to delivering high-quality products that meet your expectations. If, for any reason, you're not completely satisfied with your purchase, we offer a straightforward return process to resolve the issue promptly.

Our Return Policy

Contact Us: Initiate your return by contacting our customer service at 1-800-862-4314. Our team is ready to assist you and provide any necessary information.
Return Instructions: Follow the detailed return instructions provided by our customer service team. Pack your item(s) securely in the original packaging to ensure they arrive in good condition.
Refund Process: Upon receiving your returned item(s) and verifying they meet our return criteria, we will process your refund promptly. The refund will be issued to the original payment method used during the purchase. Please note that the time frame for the refund to appear in your account may vary depending on your bank or payment provider.

Custom Order Policy

Please understand that custom orders are tailored specifically to your specifications and, as such, cannot be refunded under normal circumstances. However, we acknowledge exceptions in cases such as

Service Failure: If we fail to meet the agreed-upon deadlines, produce a misprint in the design, or any negligence on our part significantly affects the quality of your order.
Mutual Agreement: We are open to finding a mutually agreeable solution in the rare event that unforeseen circumstances affect your order.
Visit our "What to Expect from a Custom Order" page for detailed insights into the process, timelines, and our comprehensive refund policy.

For more detailed information on our return policy, including specific exclusions and limitations, please visit our Returns Policy page.

If you have any queations not coveered by the FAQ, please contact us if you have any questions.

FAQ